Privacy Policy

Last updated: 22 October 2026

1. Introduction

The Flower Studio of Newton & Noss (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, purchase products, contact us or otherwise interact with our online services.

We only collect and use personal information where it is necessary to operate our website, process and fulfil customer orders, manage payments, provide customer support, understand website performance and promote our products and services.

We do not sell your personal information or collect customer information for unrelated purposes.

For the purposes of applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, The Flower Studio of Newton & Noss is the data controller for the personal information described in this policy.

2. Information We Collect

The information we collect depends on how you use our website.

Information provided when placing an order

When you purchase products from our website, we may collect the information necessary to process and fulfil your order, including:

Your name.
Your billing and delivery address.
Your email address.
Your telephone number, where required for delivery or order communication.
Details of the products you purchase.
Payment and transaction information.
Information you provide when contacting us about an order.

Payments may be processed through third-party payment providers. We may receive confirmation of your payment and relevant transaction details, but the handling of your full payment card details is subject to the payment provider's systems and privacy policy.

We use this information to confirm payments, prepare orders, purchase or allocate materials, arrange delivery, communicate with you about your purchase and meet our legal obligations.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, depending on your browser settings and the technologies enabled on our website.

This information may include:

Your IP address and general location information derived from it.
Your browser type and device information.
The pages you visit and how you interact with the website.
The website or search engine that referred you to us.
Search terms or advertising interactions, where these are made available through relevant analytics or advertising services.
Cookie identifiers and information about your website session.

We use this information to understand how visitors find and use our website, maintain website security, improve the customer experience and assess the effectiveness of our marketing.

Information provided through enquiries

If you contact us by email or through a website contact form, we will use the information you provide to respond to your enquiry and, where applicable, help you with a purchase or potential order.

We do not require you to create a customer account or provide information that is unnecessary for the service you are requesting.

3. How We Use Your Information

We use personal information only for legitimate and relevant business purposes, including:

Processing payments and fulfilling orders.
Purchasing materials and preparing products.
Arranging postage, delivery and order-related communications.
Responding to customer enquiries and resolving order issues.
Maintaining the security and proper operation of our website.
Understanding website traffic and visitor behaviour through Google Analytics, where enabled.
Measuring the performance of advertising and marketing campaigns.
Meeting our legal, accounting and tax obligations.

We do not use customer information for unrelated purposes, and we do not sell personal information to third parties.

Where we process personal information, we rely on an appropriate legal basis. Depending on the circumstances, this may include fulfilling a contract with you, complying with a legal obligation, pursuing legitimate interests or obtaining your consent.

4. Google Analytics and Website Cookies

We may use Google Analytics to understand how visitors find and use our website.

Google Analytics may collect information such as pages visited, approximate geographical information, device and browser information, referral sources and interactions with website content. This helps us understand which parts of our website are useful and how visitors discover our products.

Our website may also use cookies or similar technologies to remember preferences, support website functionality, measure performance or facilitate advertising.

Where required by UK law, non-essential analytics and advertising cookies or similar technologies will only be used after you have provided the necessary consent. You can manage your preferences through our cookie consent tools, where available, and through your browser settings.

Disabling certain cookies may affect some website features.

Google processes information in accordance with its own terms and privacy policies. For further information, please consult Google's Privacy Policy at https://policies.google.com/privacy.

5. Google Search Advertising and Marketing

We may use Google Ads or similar advertising services to promote The Flower Studio and its products.

Our advertising may include text-based search advertisements shown to people searching for relevant products or services, such as floral arrangements, seasonal wreaths or DIY floral kits.

We may use advertising reports and measurement tools to understand how people find our website and whether advertising leads to website visits or purchases.

Where enabled, advertising technologies may use cookies or similar identifiers to measure campaign performance, attribute sales to advertising or support relevant advertising. These technologies will be subject to applicable consent requirements.

We do not use customer information for unrelated marketing purposes or sell customer information to advertisers.

We do not send promotional emails or text messages unless we have an appropriate legal basis and any required consent.

6. Sharing Your Information

We only share personal information where necessary to operate our business, fulfil orders, provide services or meet legal obligations.

Depending on your purchase and how you use our website, relevant information may be shared with:

Payment providers, to process payments and confirm transactions.
Postal and delivery services, to deliver your purchases.
Website hosting and technical service providers, to maintain and operate the website.
Google Analytics and Google Ads, where the relevant services are enabled, to provide website analytics and advertising measurement.
Professional advisers or public authorities, where disclosure is necessary to comply with legal obligations or protect our lawful interests.

Third-party service providers may process personal information on our behalf or as independent controllers, depending on the service they provide.

We do not sell or rent personal information to third parties.

7. International Transfers

Some of our service providers, including Google and other technology providers, may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take steps required by applicable data protection law to ensure that an appropriate level of protection is in place. This may include relying on an adequacy regulation or decision, approved contractual safeguards or another lawful transfer mechanism.

8. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purpose for which it was collected.

Order and transaction information may need to be retained for accounting, tax, legal and record-keeping purposes.

Customer correspondence may be retained for as long as necessary to respond to enquiries, manage orders, resolve disputes or establish and defend legal claims.

Website analytics and advertising information may be retained according to the relevant service settings, our business needs and applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it securely, subject to any legal retention obligations.

9. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to customer information is limited to circumstances where it is necessary for operating the business, fulfilling orders or meeting legal obligations.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

10. Your Data Protection Rights

Under applicable UK data protection law, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information in certain circumstances.
Request restriction of processing in certain circumstances.
Object to processing based on legitimate interests.
Request the transfer of certain personal information to you or another organisation.
Withdraw consent where processing is based on consent.
Complain to the Information Commissioner's Office (ICO).

These rights are subject to applicable legal conditions and exceptions. We may need to retain certain information to comply with legal obligations, including accounting and tax requirements.

To exercise your rights, please contact us using the details in the Contact Information section below.

You also have the right to complain to the UK Information Commissioner's Office. Further information is available at https://ico.org.uk/.

11. Links to Other Websites

Our website may contain links to third-party websites or services, including payment providers and external platforms.

We are not responsible for the privacy practices or content of websites that we do not operate. We encourage you to read the privacy policies of those services before providing them with personal information.
Stripe: https://stripe.com/gb/privacy

12. Children's Privacy

Our website and products are not intentionally directed at children for the purpose of collecting their personal information. We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe that a child has provided us with personal information inappropriately, please contact us so that we can review the matter.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements or data processing practices.

The latest version will be published on this page, together with the date it was last updated.

14. Contact Information

If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your personal information is handled, please contact:

The Flower Studio of Newton & Noss

Email: hello@theflowerstudionewtonandnoss.co.uk

Postal address:
The White House
21 Court Road
Newton Ferrers
Devon
PL8 1DR
United Kingdom